1. Be sure to disable/uninstall anti-virus software
Please note,anti-virus software can flag up this product software as having a virus. This is a false positive and is due to the software containing the application file like .exe. So Before setup the device software, please disable/uninstall anti-virus software or install a more reliable virus scanner! Our product software is completely safe and virus free and all other virus scanners confirm this.
2. If the software data is destroyed or lost because you forget to disable/uninstall anti-virus software, please unload the software and reinstall it, if still not ok, please contact our customer service.