The details about return policy at HOBDII.com
Following shows The Accepted Return
1. The item you received has quality problem, such as it can not work once you receive it or it encounters crash in delivery. In this situation, you can full refund or exchange a new good item, we will pay the entire fee.
2. You are not satisfied with the item you parchased at HOBDII.com without any quality problem. You can get partial refund(minus the shipping cost), we will get 10% as handing fee from your payment. or exchange another item you want, but you must pay the extra shipping cost.
3. You order a wrong item from us, you can return back the wrong item to exchange a right item, but you have to pay the extra shipping cost. In this situation, you can't get the refund,
4. We sent you the wrong item, in this situation, you can return the wrong item back to us to get full refund or resend you the right item, and we will be responsible for any fee caused by this problem.
If the item is damaged by yourself, we can not provide exchange service for you. You can return for repair, but you have to pay the extra shipping cost.
What you should do before returning:
You need to contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you?
Note: Please check the return policy before you purchase the item. If you have any doubt, please check with our customer sevice, you can obtain our customer service relative information form HOBDII.com.
RMA (return merchandise authorization) number
How Do I Return a Part or Core?
We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket above within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
How Should I Ship Back My Return?
Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.