Q:What format are the reports saved or exported in?
A:The reports can be exported as PDF so you can easily share or print it.
Q:Does THINKDIAG need charging?
A:Thinkdiag is powered directly by the vehicle's OBD II port.
Q:Does THINKDIAG require an internet connection?
A:THINKDIAG device required Bluetooth connection with your smartphone. If you need to update your vehicle diagnostic software, your smartphone needs an internet connection.
Q:Can I share my test reports with others?
A:Yes, you can share your reports on Facebook, Twitter, or in the THINKDIAG app's community ThinkMoments.
Q:Can my Thinkdiag device connect to multiple smartphones?
A:Yes, simply use the same account to log into a new smartphone. You can restore the previously purchased software by downloading it on the new phone.
Q:Does THIKNDIAG use my car's Bluetooth?
A:No, it connects directly to your phone's Bluetooth.
Q:Can THINKDIAG be used on more than one car?
A:Yes, it can be used with different vehicles as long as you download the corresponding diagnostic software.
Q:How much power does THINKDIAG use?
A:Power consumption is minimal, thus making it energy efficient and safe to use.
Q:Do I need to pay extra to use THINKDIAG?
A:Yes and no. Each THINKDIAG you purchase comes with free 1-year subscription for 1 manufacturer software. You'll pick two manufacturers from our store and enjoy a FREE first year subscription that costs $39.95 per manufacturer. You only need to pay after your subscription ends.
Q:Why did you offer subscriptions instead of one-time fees?
A:This decision is made after careful thought and review of user feedback. Instead of charging you high one-time fees, we give you the flexibility and choice of renewing your subscription after a year. Users who change cars after one or two years can choose to switch to a subscription to another car manufacturer, instead of being stuck with a tool that only works for one manufacturer.
Q:What is a Manufacturer Software subscription?
A:Each manufacturer software subscription gives you access to ALL diagnostic functions, including read/clear codes, live data streaming, actuation tests, and ALL maintenance functions of the manufacturer you picked.
Q:Who would need to get maintenance functions subscriptions?
A:Do you need to use the maintenance functions for multiple car manufacturers? Getting the maintenance function subscriptions will help you to save! You can purchase a maintenance function subscription, and use it for ALL 115 car manufacturers we support.
Part2.FAQ of Thinkdiag Hardware
Q: What's the different lights of ThinkDiag indicate?
Q:Do I need to pay for maintenance functions?
A:It depends on your situation. All 16 maintenance functions are INCLUDED in your manufacturer subscription for the car manufacturer you picked. If you want to use maintenance functions for ALL 115 supported car manufacturers, you will need to purchase a $49.95 subscription for each maintenance function. Each subscription is for one year and allows you to use the function on ALL supported car models.
Q:What is a Maintenance Functions Software subscription?
A:All 16 maintenance functions are INCLUDED in your manufacturer subscription for the car manufacturer you picked. Each maintenance function software subscription costs $49.95 per year.
Q:Do I need to pay for OBD II functions?
A:No. All OBD II functions come FREE with each THINKDIAG.
A: There are four different lights of ThinkDiag:
Continuous Green Light:
ThinkDiag device is powered on.
Continuous Blue Light:
Bluetooth is connected.
Flashing Blue Light:
Bluetooth is in communication.
Continuous Red Light:
Firmware upgrade successful or firmware upgrade failed.
Q: Does my Thinkdiag device need to be charged? How about the power consumption, is it safe?
A: Thinkdiag is powered directly from the vehicles OBD port. The power consumption of the device is very low and it’s safe.
Q: Does Thinkdiag work with diesel trucks?
A: Yes. Only for light duty.
Q: Will Thinkdiag interfere with other devices in my car?
A: No, our Bluetooth module has been thoroughly tested to ensure that it does not interfere with other Bluetooth devices.
Q: Does my Thinkdiag device use my car's Bluetooth?
A: No, it does not.
Part3.FAQ of Thinkdiag Software
Q: Why do I need to download the diagnostics software after download the App?
A: Due to a variety of vehicle manufacturers on the market, different vehicle manufacturers re-quire corresponding diagnostics software. Therefore, ThinkDiag will recognize the vehicle manufacturer first while diagnosing, then download the corresponding diagnostics software to work.
Q: What is Thinkdiag's vehicle diagnostic software policy and the ThinkStore?
A: Along with the Thinkdiag hardware, two vehicle diagnostic softwares are free. The first time you use this tool, it will ask you to select the vehicle diagnostic software you want to download. (Notice: once a diagnostic software is chosen, it cannot be changed. )
ThinkStore has all the all the vehicle diagnostic softwares that Thinkdiag can use, covering more than 95% of car models in the market.
The diagnostic software is valid for one year and require renewal after expiration.
After you download the two free vehicle diagnostic softwares, you need to purchase if you want to download more softwares.
The procedure for purchasing additional diagnostic software is as followed:
Activate device → Open ThinkStore in the Thinkdiag App → Select the software → Select buy now/add to shopping cart → Complete payment → Download diagnostic software → Start the diagnosis.
Q: Which vehicle can ThinkDiag diagnose?
A: ThinkDiag supports 37 vehicle manufactures, diagnoses more than 110 vehicle brands. The diagnostics software are available in ThinkStore in the ThinkDiag App.
Note: The sizes of different manufactures' diagnostics software are different. Some software are large which requires a good network environment to download.
Q: What are the special functions of ThinkDiag?
A: ThinkDiag supports 16 special functions, including: AFS RESET、Elec.Throttle RLRN、GEAR LEARN、Immobilizer/Keys、INJECTOR、RESET BRAKE、RESET OIL、RESET SAS、RESETBLEED、RESETBMS、RESETBOX、RESETDPF、RESETEGR、RESETTPMS、SUNROOR、RESET SUS. According to different vehicle manufacturers’ di-agnostics software, there will be more special functions.
Q: Does Thinkdiag support multiple languages?
A: Thinkdiag App supports the following languages: English, Japanese, French, Spanish, Portu-guese,Italian, German. Thinkdiag diagnostic software supports the following languages: English, Chinese, Japanese, Korean, French, Spanish, Portuguese, Italian, Russian, German, Polish, Romanian, Dutch, Arabic, Czech, Danish, Greek, Persian, Finnish, Hungarian, Swedish, Turk-ish, Serbian, and Croatian.
Q: What smartphones can download ThinkDiag App?
A: ThinkDiag App supports smartphones with Android 5.0 and above, IOS 9.0 and above. It cannot be used on PC with WINDOWS system.
Q: Does ThinkDiag need firmware upgrade?
A: Yes, it does. When the ThinkDiag device is connected to the bluetooth on your smartphone, it will automatically check if the firmware of your device is the lasting version. If it’s not, it will upgrade automatically.
Q: Can the same App account bind with multiple devices?
A: Yes, you can set it in the App.
Some other notes during use
Q: How long is your warranty period?
A: One year.
Q: What is the refund policy?
A: Depends on the refund policy of the purchase platform.
Q: Does Thinkdiag require an internet connection?
A: Thinkdiag device required Bluetooth connection with your smartphone. If you need to update your vehicle diagnostic software, your smartphone needs an internet connection.
Q: How do I check my report?
A: You can check your report history on the "Diagnostic" or "My" page.
Q: Can I share my test reports to others?
A: Yes, you can share it with your friends via Facebook, Twitter, or within the Thinkdiag App community (ThinkMoments).
Q: Can the reports be saved in PDF format?
Q: Can my Thinkdiag device be used on more than one car?
A: Yes, the device can be used with different vehicles as long as you download the correspond-ing diagnostic software.
Q: Can my Thinkdiag device connect to multiple smartphones?
A: Yes, simply use the same login information. After logging in with a new smartphone, the software matching the car model will need to be downloaded to the new phone.
Q: Can Thinkdiag device connect to a laptop or PC?
A: No. Thinkdiag device is only supported by the official Android and IOS App.
Q: What do I do if I forget my password?
A: Please use "forgot password" on the login page.
Q: Without a Thinkdiag device, can I download and register for the Thinkdiag App?
A: Yes. You can interact with other users in the ThinkMoments.
Q: Will my vehicle data be known by others?
A: Thinkdiag respects your privacy and all your personal information will be kept confidential and encrypted, your data can only be viewed by others if you share it with them.
Part4. App account, Points and Invitation code
Q: What is the point in ThinkDiag account? How to use the points?
A: Every user has the chance to get the points. For example, recommend others to purchase our products, participate in Thinkcar Tech’s official activities, etc. One point redeems one dollar, which can be used to purchase products and services. There will be more points usages.
Q:What is the invitation code in ThinkDiag App? How to use it?
A: After signing up for your account in the App, you will get your own invitation code. The code can be shared with your friends and they will get discount. Every time the invitation code be used, you will get points as a reward.